Grand Piano Haus

Shipping & Delivery Policy

Every instrument we sell is delivered, installed, and prepared for a lifetime of music — not simply shipped. This policy explains how delivery works when you purchase from Grand Piano Haus, how delivery charges are determined, and what to expect from the moment you place your order.

How delivery pricing works

We do not publish fixed delivery rates, because no two piano deliveries are alike. The cost of a delivery depends on factors that can only be assessed once we know the specifics of your order, including:

  • Distance and delivery location
  • Curbside versus in-home delivery
  • Stairs, elevators, and building access
  • The type and size of the instrument
  • Assembly requirements
  • Whether your building requires a certificate of insurance

Shipping and delivery charges are calculated after your order is reviewed. When you place an order online, you will not be charged for delivery at checkout. Instead, we review your order and delivery details, then contact you directly with your exact delivery cost for approval before anything is finalized or shipped. There is no obligation and no payment required to request a quote.

White Glove Delivery

White Glove Delivery is our standard for every piano we sell, acoustic or digital. We handle the entire process, and every White Glove delivery includes:

  • Scheduling and coordination — we work with you to plan a delivery window that fits your home and your calendar, and coordinate every detail before the truck arrives.
  • Insured transportation — your instrument is handled by experienced professional piano movers, not general freight carriers, and is fully insured in transit.
  • In-home placement — your piano is carried in and placed in the room of your choice, with stairs, elevators, and access accounted for ahead of time.
  • Assembly when required — instruments are prepared and pre-assembled at our showroom before pickup wherever possible, and any remaining assembly is completed in your home so the piano is ready to play.
  • Certificates of insurance — if your building requires a certificate of insurance, we provide one in advance so delivery day goes smoothly.

To arrange White Glove Delivery, simply select it at checkout and submit your order as a quote request. We will follow up with your personalized delivery price and scheduling details.

In-store pickup

You are welcome to pick up your purchase directly from our showroom at 3640 Dempster St., Skokie, IL, or to arrange your own mover. Select In-Store Pickup at checkout and we will contact you to coordinate a pickup time and make sure your instrument is prepared and ready when you arrive.

Accessories & smaller items

Benches, covers, pedals, stands, headphones, and other accessories don’t need a piano mover. These items ship via standard carrier, with the shipping charge shown at checkout — no quote or review step required. Accessories ordered together with a piano are simply included in the piano’s White Glove delivery or pickup at no separate shipping charge.

Questions

If you have any questions about delivery for a specific instrument — before or after you order — call us at (847) 679-9160, email info@grandpianohaus.com, or visit our Skokie showroom. We’re happy to walk through exactly what delivery would look like for your home.